Frequently Asked Questions About Consignment
1. What does “consignment” mean?
The consignment process offers you the ability to sell your quality merchandise by using a third party retail environment to act as the broker (or middleman) for the transaction.
Consign ‘N Design (referred to as the Consignor) makes a commission (60%) for selling an item for you. The consigner (you) , our customer, receives 40% commission for the item sold.
2. How do you get started?
Please call the store to set up an appointment. A designated time will be set aside to review your items and discuss your consignment contract. Occasionally we accept “drop offs” (less than 10 items left by the consigner), but these items may take longer to be processed and placed on the sales floor.
3. How do you prepare your items for consignment?
As the consigner, you are required to prepare your items for sale. All merchandise must be ready for pricing by the time they arrive at the store. The better the quality of the item at time of delivery, the better the pricing. For one of a kind antiques or “unique” items, we appreciate any history you can provide to assist us in pricing. After a careful review, all items left by the consigner that fail to meet our consignment guidelines will be donated. Seasonal items sell best in the appropriate season. Please call or stop by the store to inquire about what items are being accepted before you schedule an appointment.
4. What items are appropriate to bring during your appointment?
Pictures should be sent first (or a home visit should be scheduled) to determine if items can fit into store.
NOTE – Call the store if you need more clarification on what items to bring to your appointment.
5. How are items selected for consignment?
Consign ‘N Design takes pride in offering the highest quality furniture and women’s apparel merchandise. When items are reviewed for consignment acceptance, the current condition of the item is very important. Merchandise that is clean, stain free, odor free, in good working condition and saleable will be selected. On occasion, based on the volume of current inventory, some items may not be accepted for consignment. If that is the case, we will communicate that information to the consigner.
6. How long do items stay on consignment?
Your items are on consignment for 90 days. This time period usually gives your merchandise enough time to be seen by a number of customers. Large furniture pieces usually stay on consignment until they sell or until we discuss other options with you. for items not being returned, they will be disposed of at the store owner’s discretion.
7. How is merchandise price determined?
Merchandise is priced based on value, quality and marketplace prices. Several sources may be used to determine final pricing. Industry analysis, trends, on-line data and resale expertise will be used to determine the final price of an item. Our pricing objective is to offer a fair and competitive price for our customers.
8. How much do you get paid for consigning you items?
As the consigner, your account will be credited with a 40% commission based on the final sale price of the item. You will be paid for the total commission in your account the month following all sales (usually after the 5th of the month).
You may also use your part or all of your commission as store credit at any time when you shop. Your purchased amount will be deducted from your commission balance.
9. How can you check on your account?
There are two ways that you can check your account on a regular basis. If you have access to a computer, your first option is go to our website at www.consignndesign.com . You can review the status of your account by clicking on the “Consignor Info” tab. When the new screen pops up, look for the “ Log Into Your Account” section. Type in your “Consignor ID #” (given to you at the time you signed your contract), and then type in your “Last Name”. Press enter and your commission total, along with your inventory list and account activity will be provided for your review. It’s just that simple!
The second option is to call the store and have a sales associate look up your account information. It would be helpful if you have your Consigner ID # available when you call. If not, the sale associate can find your account by your last name.
NOTE – If there is a discrepancy with your account information, please contact the store.
10. What if you want your items returned after the consignment period is up?
In order to keep our inventory moving and to offer new merchandise to our customers, your items will go off consignment after 90 days (unless it is a large furniture piece). All items priced under $25 will be donated. Items originally priced at $25 or above will be returned to the consigner if requested If you do want an item back, we require a 24-hour notice before you come for pick up.
NOTE – We strongly recommend that you bring items for consignment that you DO NOT want returned.
11. What happens to the unsold merchandise that is not returned?
Our store communicates with charitable organizations in the local community to offer our unsold merchandise. We support a number of homeless shelters and other non-profit organizations that provide support to those in need throughout the Phoenix area.
12. How do sales “markdowns” work on consignment items?
The longer an item is on consignment, the more difficult it may be to sell, therefore the price is reduced gradually to make the item more attractive to a potential buyer. This also keeps our store inventory fresh and inviting to resale shoppers. Our consignment items are reduced based on this following schedule:
20 % reduction After 30 days
30 % reduction After 45 days
50 % reduction After 60 days
13. What about ”unannounced” store sales?
To assist with inventory turnover, sometimes the store runs “special” sales in addition to the markdowns stated in Question #12. These sales may be necessary to ease crowded inventory or sell slow moving items. Storewide sales are at the discretion of the store and may not be announced in advance.
14. Are there other “promotions” that Consign ‘N Design runs?
Yes, every Wednesday is Senior’s Day and Military Day. All customers 55 years old and older can take advantage of our EXTRA 10% OFF discount on non-sales items. The same discount applies to current or retired military personnel with proper identification.
15. What if you need a record of your consignment items for tax purposes?
Consign ‘N Design can provide you with all your annual account information for tax preparation purposes. Just contact the store for your report.